Monthly Archives: March 2013

Getting the right balance of KPIs

Key performance indicators are an accepted term for businesses. The challenge has always been how to develop enough to support the measurement and management of your business, whilst avoiding creating so many that the collection and analysis feels like another business in itself. During my time as the Head of the Benchmarking Centre of Excellence at KPMG, I would advise my clients on keeping a balanced set of four KPIs relative to the business, function or process they were management. Working with MDs of SME businesses, I find myself frequently reverting back to these basic principles. Continue reading

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