Monthly Archives: February 2012

How to choose the best communication channel

The chances are that if you are an experienced business manager, you will have learnt that the most effective meetings are those that are held face-to-face.  Regardless if it is with an employee, supplier or customer.  The latest research, however, … Continue reading

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3 Tips For Effective Customer Service

I have had a couple of experiences this week that reiterate the rules for customer service.  The first experience relates to my car service and the second to my website hosting package.  Why are these three rules important?  A 5% … Continue reading

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How to learn from another industry – Part 1: Complexity

My initial career was focused on cross-industry best practice, followed by competitive intelligence.  In coaching SMEs today, I realise that the approaches developed then continue to apply now.  Why?  Great steps in innovation and breakthrough performance frequently come from looking … Continue reading

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3 Useful Business Weblinks

I am sharing a some more free online tools that you may find useful in managing your workload and business. 1.  If you send out links to your website, events, articles etc, they can start to become very long.  I … Continue reading

Posted in business management, Technical resources | Tagged , , , , , , | 1 Comment