Tips for effective business networking

These are my key tips learnt from my networking tourism. 

1.  “May I join you?” It can be daunting entering a room full of strangers.  Do you stand in the corner trying to catch someone’s eye?  I find that walking up to any group and politely asking “may I join you?” works.  Everyone is there for the same reason.  I have also heard that looking for a group that is “open” i.e. not in a circle is a sign that they are looking for joiners.

2.  Be specific.  Many network groups give anything from 20 to 60 seconds to introduce yourself.  So, mention the benefits and then ask directly for what you want.  “I am looking for introductions to……”  It helps if you can be as specific as possible.  Marketing Directors of cleaning companies for example.  It is even better if you  can name your target companies.  “I would like an introduction to AXX ltd”.  A specific request helps the audience focus on your needs.  There is no harm changing the request to something else in the future.  “This week, I would like introductions to….”.

3.  What do you do with those business cards you collect?  Put them in a drawer?  File them away?  I invite the person to join me on LinkedIn within a couple of days of meeting them.  After all, they gave you their card.  So the third tip is to follow-up.

This Week:   With only one month to go to the launch of the Highflyingdivas Forum, I have spent the week printing off leaflets and inviting more inspiring professional women.  So, date for the diary – Monday 27th September at Severalls Business Park, Colchester.  Register at http://hfd.eventbrite.com.  Whether you work in an organsiation or have your own business, be part of this mentoring forum and receive fresh ideas and new recommendations to support you reaching your goals.  

For various reasons I only attended one networking event this week, namely Colchester Connected held at The Rose & Crown in Colchester.  A very large turnout again and a number of worthwhile charity events were announced.  This network seems to attract a large and diverse group which is refreshing as some networks can become more like clubs with the same members every time.  No membership fee, £15 to attend which includes a cooked breakfast if you are so inclined. www.colchesterconnected.co.uk,

Reading for the week:  Ever felt like writing a book?  So many people have this desire.  Mindy Gibbins-Klein is known as The Book Midwife and she, with Bert Verdonck, has written “Your Book in 100 Days”.  Practical, friendly and short, it provides guidance on bringing your dream of writing to fruition.

Lighter Reflections

With the holiday season in full swing, I recently had the pleasure of a ferry crossing.  I entertained myself by writing this small piece.

All At SeaLeading

The 8 hour cross-channel ferry creates a mini-civilisation of diverse cultures, languages and backgrounds.  Representatives from all ages and walks of life are thrown together, with no escape, on a floating moving island.  It begins with the mad rush of passengers, all eager to stake their claims on window-seats, bar stools and, for some weary parents, outside the children’s play area.  First to secure seats are the young bloods from the coach party.  Noisy and exuberant, they challenge each other to down pints of lager from 9.00 a.m.  Parties of male adolescents soon start out in hunting packs, patrolling the corridors, trying to outdo each other as they strut and swagger in front of any young female.  They pass the tired young couples holding the fingertips of their toddlers, who will not be quiet unless they are wobbling round in a perpetual circuit of the ship’s gangways.    Leather romper suits lay about like discarded snakeskins signalling the presence of bikers on board. 

The first two hours are spent with books, papers and Nintendos, interspersed with tramps to the Restaurant to eat overpriced food which isn’t needed but at least interrupts the boredom.  That, or a trip to the cinema to view films at the end of their showing cycle.  Of course, not everyone has the money to spend on board.  From 11.00 a.m old married couples can be seen opening their flasks of tea and unwrapping their sandwiches.  This will follow their ritual review of the Restaurant to tut tut over prices and confirm their suspicions that they were right to bring their own sustenance. They are dressed in Sunday best and, following lunch, can be seen lurching from side to side like drunken sailors as they also totter along the gangways, stopping to peer in the shop window. Inside the shop are more groups of trapped passengers trying to kill time by feigning interest in the over-priced plastic rubbish on sale.  Staff try to cover up their boredom via adopting patient, welcoming, smiles as they take the money from parents trying to appease their child’s increasing rebellion, with yet another plastic ship, car or doll.   

But class is not entirely eradicated.  There is always the Business Lounge.  Passengers with access to this haven, march up, punching in the unique code with a superior look.  They enter, extinguishing the din outside for peace within.  Not all is calm however, as the ambience is soon ruined by the smells.  Chips brought in by the American and home-made curry proudly presented by the young Indian wife to her new husband.

Disembarking is a similar trauma to onboarding.  All gather like sheep, peering at the signs trying to remember which deck and coloured stairs they need.  All except those who are ably assisting elderly relatives who, 5 minutes before docking, decide that perhaps they should go to the bathroom.   Again, there is a race to cars, bikes and coaches, even though no-one is going anywhere until the vehicle in front moves.  They will wait for some time.  Because, of course, the elderly relative is a passenger in the car at the head of the line.

You can find more at http://ccconsulting.org.uk/

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Tips This Week – 4 Key Questions To Keep Your Customers Loyal

Rather than different business tips, I am focusing on customer requirements and loyalty this week.  In these times it is just as vital to keep your current customers as it is to find new ones.  This approach gives you some insights into how to understand what your customers want, and thereby ensure you deliver it to a) keep them b) sell more/deliver more value to them and c) use the information to find more customers with similar needs.  It is also a way to manage your competition who are always on the lookout to spot a gap.  So, 4 key questions.

1.  What is most important to you?  Ask them to tell you the top 3 which can include both product/service quality and/or support.

2.  How do we perform? (useful to have a scale here – e.g. 1-5 where 1 is most important). 

3.  Who is really good at this?  Even if they don’t use another supplier, they will have an opinion.

4.  What is it that makes them so good?

To test your understanding you may wish to put yourself in their shoes and think how they would answer.  Then, check to see if you were right. 

So on to this week. Well actually it is two weeks ago as I have not been well this week.  ~The sad news is that 1) I managed to not publish this blog a couple of weeks ago and….. no-one noticed!  So, cheer me up.  Let me know if you did notice!!

 On Monday I attended an excellent event run by Enterprising Women and Womenta focusing on how winning business awards can help your business.  Tuesday and Wednesday were “service development days”.  The evidence is in the form of additional pages added to my website.  Thursday was an amazing day.  I went to London and attended the HR Business Network’s “HR Transformation in the Public Sector” at the Tower of London.  Followed this with lunch at Mossimans (my friend has a membership), then on to the House of Lords for a political debate on Women and Political Reform, followed by a networking reception at Westminster Abbey Gardens.  The last two events were organised by The Pink Shoe Club-a business women’s network in London. www.pinkshoeclub.com.  Apologies to my male readers – sometimes women do have all the fun!  Today, I interviewed Bev Hurley the Founder of Enterprising Women for my article on Women in Leadership Roles.

Reading for the week:  “When I Loved Myself Enough” by Kim  McMillen.  A thoughtful list of personal notes that remind us that we should not expect more from ourselves than from others, and to be less concerned with our “failings” than our strengths.  Amazon has 16 reviews of 5 stars.

Lighter Reflections

About three months after launching my business,  my new online accountant asked me a question.  “When are you going to start full-time?”  She was referring to my invoices not quite totalling up to my expenditure!  Her latest question is “you do realise that business expenditure should not cover personal entertainment?”  This related to my expenses for attending The Pink Shoe Club.  Obviously she thought this was some sort of sizzling, private, adult club.  Whilst I appreciate my accountant’s diligence in scrutinising and guiding my steps in the tangled  and confusing pathways of tax  claims, disbursements and allowances, I am somewhat perturbed at her lack of trust in my honest endeavours to build my empire.  Perhaps she reads my blog and harbours a concern that my style is a little irreverent and flippant?  My revenge is to share the following with you.  “How do you recognise an extrovert accountant?”.  ….”They look at your shoes when they are talking to you”.  I do realise that I have now “cooked my goose” and deserve all that will surely follow.  I can only hope that she realises that I do, in fact, honestly appreciate her skills and attention.  I feel far safer having received her final summary “that’s fine” email than undergoing no spotlight interrogation at all.  So, all  you accountants out there – you do a fantastic job and at least you don’t borrow our watches to tell us the time! 

Remember the hallway ceiling disaster?  I shouldn’t have mentioned it.  We now have the bath upended in the hallway, accompanied by its new friend, the bathroom door, resting against the wall.  The bathroom is now open-plan, necessitating a great deal of off-key singing when in use.  As James has completed his third set of commercial pilot’s exams, I can only hope that he can navigate his way to the toolbox and replace the door soon.  I would not dare to expect the bath to actually be sited in the bathroom anytime soon.  

You can find more on the customer requirements and loyalty at http://ccconsulting.org.uk/id10.html

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How to start by stopping

One of my clients is keen to focus on time management.  He works an average of 65 hours a week and tells me he has over 50 emails a day which he needs to address.  Add to this, his customer service activities, team management, admin and marketing and the question that rises in my mind is whether he is running his business or whether it is running him.  He tells me that he has read the appropriate books and now sets his tasks in order of priority.  So, he asks me – what more can I do?  I replied “What could you stop doing?”.  We are always so focused on what more we should do and what further actions we must take.  We run our lives by lists but would not it be a relief to just stop doing something?  I asked him to look at his To Do list – look at the costs and benefits of each one.  Was there at least one thing he could stop doing?  I referred him to another great book “What got you here won’t get you there” by Marshall Goldsmith, in which Marshall refers to the 10 years he spent on the Peter Drucker Foundation Board.  He cites Drucker’s words of “We spend a lot of time teaching leaders what to do.  ……Half the leaders I have met don’t need to learn what to do.  They need to learn what to stop”. The next challenge that we often find when we do clear some space, is our tendency to rush ahead and fill it up again by saying yes to the next request, planning new development or something similar.  This then gets us back into the cycle of too much to do in too little time.  If you look at your time and how much you can sensibly achieve in that time, then the equation should be – nothing gets added unless something else gets stopped.  Recognising and breaking our own bad habits is the only way to also break the cycle and meet the challenge of managing time effectively. Future Forum Events The next event will be in December The Leadership Forum, 10th December, Essex, hosted by The Write Impression – topic “Making the write impression for your business” Join Highflyingdivas Join  The leadership Forum Lighter Reflections IMG_0602As the weather has dutifully sunk into the lower numbers at the latter end of the year, I have got progressively colder.  My body strongly resembles the needs of a tropical plant thriving only in hot-house conditions.  Its shivering reaction to the cold is, however, exacerbated by my husband’s habit of leaving our kitchen stable-door open “in case the cat wants to come in or go out”.  My view is that the cat could wait in the little cubbyhole of a pine dresser outside the kitchen until we open the door but no, we wouldn’t want her delicate little frame to shiver outside for longer than necessary.  It’s ok for me to shiver inside instead.  So, imagine my delight when James put in a cat-flap in the interior door to the kitchen.  As he was building it, the cat repeatedly walked through it showing that she knew it was for her.  So why, when he put the plastic frame into it, did she refuse to use it and sit and “yell” at us to open the door? YingYang_Logo2Rosemary

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From Fledgling to Soaring in the clouds of social media

Social media can appear far too complicated, with its acronyms such as SEO, terms such as Google Rankings, keywords and  backlinks and tools including bing, hootsuite, Pinit and so on. You quickly reach a conclusion that it’s best left to the experts. In starting and running your own business, becoming knowledgeable and proficient at social media can seem like one challenge too far. As, after all, where is the proof that it works? Surely it’s a great deal of effort with unknown results? Doesn’t it take valuable time and resource needed elsewhere?  These were all questions I asked myself when I first set up my own leadership development business. These, and other, persuasive arguments were what I used to persuade myself that it wasn’t worth it. Honestly though, it was more my fear of technology and the unknown that was at the bottom of the blustering.

First, I ignored social media

I left Shell after 10 years, and in an organization of 83,000 people across 153 countries, there is very little need for you to look outside to make connections. I didn’t use Facebook, hadn’t heard of LinkedIn and didn’t have the time for Twitter. Then, in 2010, I returned to the UK from The Netherlands and decided to set up my leadership coaching and consulting business. I had very few contacts outside of Shell and returned to a country at the start of a recession. So, I ignored all of the messages from the Internet, email marketing, conference presentations and so on about the value of social media. Instead, I concentrated on the basics of setting up my business.

Getting the message

I attended every free workshop I could about setting up a business and every presenter urged us attendees to use social media as a “vital” marketing channel. “You have to get known…..raise your profile……announce your presence and services” to have any hope of attracting sufficient interest to find those elusive clients. These pearls of wisdom formed part of every delivery.

According to these experts, I had a pressing need to “gain some presence in the market” and everyone was saying that writing a blog was a powerful way to get a message across. It was also a way  to provide some content for my social media activities.  At first I couldn’t think of what to put into a blog and then I hit upon the idea of sharing my experiences of starting my business. What I had done during the week, what worked for me and what didn’t and what resources and support I had come across that readers might find useful. It also reminded me what I’d done during the week and allowed me to reflect on my progress.

Once I had my first blog, I needed to share it with someone. So, I set up a Twitter account and used the publicise links on  the WordPress website, following their instructions. I then looked for other social media channels and selected LinkedIn, as it appeared more business-focused than Facebook. People started to comment on my social media presence and ask me how I got started. I would like to say it was the recognised best practice approach of starting by creating a social media strategy. First identifying my target audience, then my ‘unique’ message and finally the channels that I would use to deliver my message. In reality, I started small with something I could learn and practice, that was free, and let it grow from there.

Trying it out

What worked for me was not to spend time considering the right and best approach to use social media. Just have a little go, learn a little, refine a little and then look at how I could develop that. If you make it a “professional challenge”, it can put you under too much pressure, at a time when your focus is, arguably,  better placed elsewhere. There is time to refine and develop what is most effective for you and your business over time. In the meantime, you can always call it market testing!

Being ‘everywhere’

Does it work for me? Yes.  I see social media as a means to raise my profile. It has led to new clients, however it is a long process of relationship building until this happens. I use it to make connections and follow-up by forwarding items of interest to current and prospective clients. My measure of success is the number of times I am complimented on my social media activities. Even if it’s a statement of “my goodness, you are everywhere!”

My tips are:

  1. If writing a blog seems daunting, then start by retweeting what you think others would find useful.
  2. Set up a twitter account, follow people who tweet on subjects close to your areas of expertise and retweet them.
  3. Set up a free wordpress blog site  and have a go at writing something.  You don’t have to hit the “publish” button until you are ready and you can always get some associates to proofread and advise before releasing it.
  4. Think about how much time you want to spend on social media activities and set aside a little time each week to do it.  It may be 5 mins at the end of each day or when you are on the train or 30 mins on a Saturday morning.  Book the time in your diary so that it happens.
  5. Just have a go!
Previously posted in Prowess.2 and at http://www.prowess.org.uk/soaring-in-the-clouds-of-social-media

Future Forum Events

The next events will be in November and December

Highflyingdivas, 26th November, London hosted by Penna – topic Leadership Archetypes

The Leadership Forum, 10th December, Essex, hosted by The Write Impression – topic “Making the write impression for your business”

Join Highflyingdivas

Join  The leadership Forum

Lighter Reflections

coachingMy son Guy has signed up for the Duke of Edinburgh’s Award.  He set off during the winds and rain to walk in the Peak District, leaving early on a Friday morning and telling us he would be back, ready for collection, on the following Tuesday.  James checked online to confirm the details and found that he was, in fact, due to return on the Sunday.  Needless to say, no contact from Guy to tell us he would be back early and we finally had a voicemail on Sunday saying he was “on the coach and should be back in a couple of hours”.  No record of the time of call or what ‘2 hours’ meant!  Presumably he is learning navigation but not organisation!  Unfortunately for him, his backpack was much larger than anyone else’s having 2 extra days of clothes and rations.  His clothes were C C Consulting Ltdreturned but his extra rations seem to have disappeared!

Rosemary

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Do Unto Others……

I read a good blog the other day which advised leaders to treat their employees as they would want to be treated.  This is sound advice in many situations, however I shall always remember my diversity training at Shell which challenged my basic belief of “Do unto others as you would be done by”.  The challenge was that I was applying my own standards and principles to other people.  Take for example the excellent belief about empowering people.  I remember a company with whom I was consulting, whilst at KPMG.  The Operations Director of this manufacturing company told me.  “Many of our people on the shop-floor just want to come to work, do a good job and go home”.  Their priorities are different and they don’t want to be innovative, empowered or work flexi-time etc!  So, rather it should be “Do unto others as they would be done by”.  This means understanding their motivation, their different styles (communication, personality, learning and so on).  First, understand your people and then check if your assumption that they would want to be treated in the same way as you do, applies.  For more on different styles, look at previous blogs:-

Future Forum Events

The next events will be in November and December

Highflyingdivas, 24th November, London , hosted by Penna

The Leadership Forum, Essex,
10th December, Essex

Join Highflyingdivas

Join  The leadership Forum

Lighter Reflections

stick_figures_enjoying_coffee_400_wht_12809I have again had the pleasure of helping someone by sharing some of my expereinces.  In both instances, it was an owner/manager who had taken the plunge of starting their own business.  They were asking themselves the same questions I remember asking, such as “when should I expect my business to break-even?”,  “how many clients should I be expecting and when?”, “how do I find them or help them find me?” and many more.  My main messages are that it always takes longer than you think; try all marketing channels and evaluate which ones work; find out where your prospective clients gather and go there and so on.  Most of all though, “you have taken the toughest step already so be kind to yourself – you are probably doing better than you think”.  Sharing some time with others also helps me reflect on my business, and remember some of my tips that I might have forgotten over time!  So, who can you share your knowledge with this week?

RosemaryYingYang_Logo2

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What’s your exit number?

Some of my Growth-Accelerator clients talk about growing their businesses to enable them to retire some time in the future.  They often consider what is needed for the business to sustain itself but forget about their own requirements.  One of our Leadership Forum members focuses specifically on this aspect.  I am pleased to introduce their guest blog on the subject.

Andrew Hall – Managing Director Sound Financial Planning Group

Time and again we meet with clients who have lost sight of what’s really important in their lives as they become more and more engrossed in their businesses. Who can blame them, it’s their baby, their vision and energy that’s got the business to where it is today and they can still see the potential just over the horizon. Often its only when people stop and realise it’s impossible to reach the horizon that they start to let go. This change in perspective can take a while to appreciate.
Untitled1
Often successful businesses develop much faster than we realise, partly because we over-estimate what we can achieve in 12 months, yet under-estimate what we can achieve in a lifetime. Take this test – look back over the past 5 years to see how things have changed, then do it again over say 20 years and I think you would be pleasantly surprised at the progress you’ve made both personally and professionally.

So what’s your exit strategy? Do you actually have one and has it been tested ? Our experience is that most people consider exit planning when they stop horizon chasing. Forward thinkers however have the end in mind from day one. If you are planning to sell a business who will buy it? What will they be looking for? How will all the pieces fit together? How much tax will you pay? Will you retain an ongoing interest or simply sail off into the sunset (some horizons are well worth chasing)?

The trick however is to know your “number”. How much money do you actually need to support your desired lifestyle for the rest of your life, while never running the risk of running out of money, even in a catastrophe such as serious ill-health.

So, like Andrew’s clients, do you know your “number”?  When I asked Andrew about their services, he gave the following response.   Sound Financial Planning Group are retirement planning specialists who help clients to develop their own personalised Financial Wealth Plan with detailed analysis of their long-term cash flow, investment and tax planning requirements. This simple process enables our clients to live their lives today, whilst planning for tomorrow with a greater degrees of certainty and peace of mind.

For more information give them a call on 01268 567567or visit their website at www.soundfp.co.uk .

Future Forum Events

The next events will be in September

The Leadership Forum, Essex, 17th September ,  hosted by LEPRA, topic – Secrets of Success

Highflyingdivas, 24th September, London

Join Highflyingdivas

Join  The leadership Forum

Lighter Reflections

executive coachAs many regular readers of my post will know, I have a rogue of a dog.  When we first came back to England we needed to put a fence around our garden.  In the meantime, we put him on a long rope to stop him from escaping.  With fence in place, we released him from the rope to watch him lightly leap the fence or scramble through the hedge into the fields without a moment’s hesitation or backwards glance.  So, he’s back on the rope.  In repairing our wall the other day, James detached the rope.  The following day, he put Baron on the rope which wasn’t secured to anything.  Baron continued in his usual rope-range, without noticing the fact it wasn’t attached to anything.  This made me reflect. How many “ropes” or limits from our pasts may be hampering our progress, even though they may, in fact, no longer exist?YingYang_Logo2

Rosemary

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How to get more from your brand

I have been working with two clients recently on developing their brand.  Most people consider brand to be represented by an image that reflects what the company means to their customers.  Sometimes this image is supported by a tag line.  Some just have a word, for example with Colgate, its protection. With a few, such as Ritz Carlton Hotels and McDonalds, it is also a set of bullet points.  For example, the latter has–Fast Service –Consistent Food Taste and Quality–Consistent Pricing.  Yet a brand should also have a message for all stakeholders, not just customers.  What does it mean for employees, suppliers and partners?  Businesses that are also clear on the benefits and “reasons to believe” for these other stakeholder groups leverage their brand value dramatically.  They supply the “why” that creates loyalty, quality and productivity in everyone involved in the business, all along the value-chain, not just at the end of it.  So, here is a formula to help you develop what your brand means to all your stakeholders.

To    (insert stakeholder group)

(name of the business) gives you ……………………(the rational/emotional benefit/promise)

because ……. (enter reasons to believe)

It may well be that the message is similar to that for your customers, so my question is; do you also promote your brand with these other groups?

Let me know your thoughts and experiences.

Future Forum Events

The next events will be in September

The Leadership Forum, Essex, 17th September tbc

Highflyingdivas, 24th September, London tbc

Join Highflyingdivas

Join  The leadership Forum

Lighter Reflections

imagesRegular readers will know of my ongoing war with our resident pigeons.  This pair of flying rodents have persistently taken delight in leaving their tracks and other forms of signature on my freshly cleaned car.  Just mine.  One of my great delights was the pleasure in thwarting them when our garage was completed.  I rubbed my hands in glee at their inability to leave footprint designs across my car’s bonnet.  I should have known that their retaliation would soon be coming.  I found this when bringing in the washing to see that they had pooped on, I YingYang_Logo2kid you not, just my washing.  The towels, sheets and James’ sweet-smelling clean clothes swayed gently in the summer breeze, whilst mine have had to go into a repeat wash! So what next?

       Rosemary

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How to be a positive leader

This week I have had two different management teams talking to me about what “their boss” hasn’t done.  They shared all the problems that their leader hasn’t yet responded to, or dealt with.  I have talked to their leaders about dealing with these problems.   More importantly, I coach them about the underlying need for them, as leaders, to create a positive environment in which employees recognise their role in overcoming problems.  To make a start, there are 3 questions leaders can use to focus everyone on solutions rather than challenges.  Why should they do this?  Looking for opportunities and always having a positive mindset sets the tone for people to take responsibility, find solutions and succeed.

1.  What would good look like? What would be a good outcome?  What could/needs to be done?  Or something similar.  Rather than focusing on the issue, people look at what a good result might be.  It stops the “I have a problem – its your job to solve it”.

2.  What could you do to move towards this good outcome?  Highlights their potential role in finding and implementing a solution or at least generates some co-ownership of the challenge.

3.  What do you need from me to get this good outcome?  Demonstrates the leaders’ commitment to finding a solution.

If leaders take this approach, they are sending a clear signal that the business focuses on opportunities rather than problems.  Very quickly everyone starts to think about solutions before presenting problems.   They also start to realise that there is a shared responsibility in managing the business and the value in take a more proactive partnership-type role within it.

Future Forum Events

The next events will be in September

Join Highflyingdivas

Join  The leadership Forum

Lighter Reflections

PICT0044During half-term I asked James if he could fly Guy and I down to Brighton to have lunch.  Unfortunately the weather conspired against us and there wasn’t a single day when we could do this.  So, we decided to go for a local flight instead.  Guy told me that he needed to sit in the front seat as he might want to learn how to fly some time in the future.   I wedged in behind them.  Most young lads would be fascinated by flying in this way and I looked at the back of Guy’s head thinking fondly of the fun he must be having.  That is until I saw his head roll back and to the side and realised that he had fallen asleep!

YingYang_Logo2  Regards, Rosemary

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CRM Recommendations

As your business grows, there comes a time when you need to consider keeping all those contacts in one single place.  Why?  Creating a centralised database allows you to segment them into marketing, strong leads, proposals, clients, past clients, channel partners and so on.  This allows you to put all of your related material against their details and manage them in a regular and professional way.  It becomes more critical as you take on associates and employees.  Many of my clients first think of the large branded CRM (customer relationship management) software providers, however, there are some recommended lower-cost options.  Setting up and using one of these allows you to develop and “play” with a system, developing a better understanding of what you really need before investing.

Research for my clients has come up with the following, that you might like to consider:

1.  MyBusiness offers a single solution that can be customized to business needs and is fully supported.  It stars at $249 per annum for 5 users

2.  Zoho   Zoho has won numerous awards including  “2008 Small Business CRM: Leader”, “2008 CRM Market Awards: Influential Leaders”. There is no long-term commitment required and you pay as you go.They are recognised for have a fast and easy setup, easy customization, and being easy to use and train employees.

3.  Workbooks.com121  Workbooks offer online applications that include Workbooks Business with real-time KPI visibility.  They state that they are competitively priced and exact subscription costs would need to be requested.  they are based in the UK and being we-based also means that neither hardware nor software is required.

What do you use?

Future Forum Events

Join Highflyingdivas

Join  The leadership Forum

Lighter Reflections

leadership coachWell I cycled in my first race, completing 20 miles.  I never realised that we had so many hills in Essex.  The race was in support of the Essex Air Ambulance and was held a couple of weeks ago.  I misread the instructions and missed the main group starting the race.  After that, it was a case of turn up and go – following a detailed map.  Given my inability to remotely consider prising my clenched fingers from around my handlebars for even a nano second, the chances of navigating around the course on my own were very slim.  I was either going to be late due to constant errors or by stopping every 30 yards to read my map.  Plan B – I looked around and spied a group of one woman and 2 men who seemed to be the only people not lycra-clad or perched on expensive-looking featherweight pieces of gossamer steel.  They kindly allowed me to join them and I am happy to say I now have some new cyclingYingYang_Logo2 buddies for future races.  Indeed we now have another one planned for us all this Sunday.  Wish me luck!

  Regards, Rosemary

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